COVID-19

COVID-19 has been a learning experience for us all and our heart goes out to all those affected and their families.

Fortunately, on our end, we’ve been able to navigate the situation effectively and get our shipping and processing times back to their normal timeframe (see below).

That said, do please note that some postal delays are occurring that remain out of our hands. We have found a few tricks for getting around these as well—we tested all of the postal drop points in our area and are now sending our employees on daily drops to the one that seems to skirt around most of the delays. That said, it’s still possible an extra day or two might be tacked on some transit times so do be aware of that.

Finally, international orders are still seeing quite a few delays that are too varied to list here and depend upon how fast and how backed up the local customs and postal departments are in each individual country. Typically international orders are still arriving in their usual 4-week timeframe, but we have seen as high as 8-10 weeks in some countries. Please remember that this is a global pandemic, international supply lines are fractured, and we are a small company in Nashville with absolutely no power over the customs department in your country.


Current Production Lead Times:

90% of orders are shipping within 1-2 business days
10% of orders are shipping within 3-4 business days


Though we are pleased to have handled everything that has been thrown at us thus far, this is an ever-evolving situation and we expect more changes will occur before it is all over. We will update this page when/if they do.

We’re sending our thoughts out to everyone affected by this situation. If we can help with anything at all, just holler.

Be safe. Be strong. 

-SJ

24 Comments

  1. Not Nice. You got me all fired up to buy some of your "coated" Phosphor Bronze acoustic guitar strings. So, I go to order them... and you're all out? Oh well, snooze you lose.
  2. Do you have any open loop string sets vs. ball end? Love your pure nickle strings and would love to put them on several instruments set up for loop.
  3. I ordered 12 string,electric,and acoustic guitar. So I am really really excited to try them out on each of my guitars!!!! I have also been using the elixir strings on my acoustic and the GHS strings on my electrics!!! I will post after I receive them and set my guitars up!!!!
  4. I have elixirs on every acoustic guitar i own (12) .i ordered a string joy set this morning.The tough part will be which guitar do i use for a guinea pig? .ill forward my comment pro,or con when i string up a guitar with string joy strings.if their strings are as good as their customer service and help,i wont be dissapointed
  5. I wasn’t even aware u guys made acoustic strings ??? Where have I been ? I can’t wait to get em on my Gibson!!!! I do love Dadarrio, but these seem to be even closer to what I’m looking for, and then u throw in the face they are handmade in Nashville! I recently started using V picks and they also based in Nashville and are top notch A-1 picks. Folks that are making a living, producing any part of the instrument and music accessory industry , in Nashville it won’t even come close to making it if it’s not for real. Looking forward to popping em on. Got the lemon oil ready!
  6. After getting settled in with my new bass strings, that you folks so lovingly created just for me (or at least that’s how they feel...), I decided it was time to try some acoustic strings on my Martin and the kid-let’s Yamaha E-Acoustics. Don’t rush due to the virus. Take your time, it’s understood. I’m sure we’ll be pleasantly rewarded for a bit of patience. Cheers..!
  7. No problem... no one can complain about your service and product. Ship them when you can, stay safe...
  8. Looking forward to trying these out. Hoping they have a nice bright sound and last longer than others. So far the Elixer Nanoweb 80/20 custom lights have been the best I've tried.
  9. Ya'll are awesome for working every day just to get us strings. I love ya'll's products. Don't stop being awesome! (Thanks Scott for the Youtube videos that got me hooked on these strings whenever I can afford new ones. Not saying they are expensive (have you seen Pyramid 12 String Flatwounds?!) I'm just broke. Lol
  10. StringJoy Team, You guys are first class, in a day and age when its almost impossible to get a quality product with excellent support you guys not only achieve both you excel at it. A big thank you to the StringJoy team for continuing to offer an outstanding product and service during this unprecedented event we are all experiencing. Stay healthy and thank you all! !! Kindest regards, Scott
  11. You my friends are good people. Not only are you producing a great product, you are looking after your employees as well as your customers. I love your product, but you really sold me on who you are with simply making sure your employees are able to keep going without financial worry. That is big, very big. I look forward to the article on tone. I made it through the first few and am intrigued. My employer kept us working, albeit at a reduced hour format, and I am grateful to still be able to go to the shop every morning. I will be ordering 2 more sets today. You are a class act, Be well everybody
  12. I just LOVE your strings! I have 2 elevyric guitars, and 2 acoustics. I have Stringjoys on them all! I HIGHLY recommend them to anyone who could use better tone for their playing!
  13. Ordered a cpl sets for a new SG purchase, having it plek'd. Love your strings, they bring my ears joy:) Thank you all and be safe!
  14. Really looking forward to trying your products... As a full-time pro on the beach, finding consistent quality strings is difficult. My brother Dan custom ordered a few sets of bass strings from Stringjoy a few months back... after hearing his praise & a few friends from the Nashville area, I'm looking forward to trying some myself! Stay healthy crew!

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