COVID-19 has been a learning experience for us all and our heart goes out to all those affected and their families.
Fortunately, on our end, we’ve been able to navigate the situation effectively and get our shipping and processing times back to their normal timeframe (see below).
That said, do please note that some postal delays are occurring that remain out of our hands. We have found a few tricks for getting around these as well—we tested all of the postal drop points in our area and are now sending our employees on daily drops to the one that seems to skirt around most of the delays. That said, it’s still possible an extra day or two might be tacked on some transit times so do be aware of that.
Finally, international orders are still seeing quite a few delays that are too varied to list here and depend upon how fast and how backed up the local customs and postal departments are in each individual country. Typically international orders are still arriving in their usual 4-week timeframe, but we have seen as high as 8-10 weeks in some countries. Please remember that this is a global pandemic, international supply lines are fractured, and we are a small company in Nashville with absolutely no power over the customs department in your country.
Current Production Lead Times:
90% of orders are shipping within 1-2 business days
10% of orders are shipping within 3-4 business days
Though we are pleased to have handled everything that has been thrown at us thus far, this is an ever-evolving situation and we expect more changes will occur before it is all over. We will update this page when/if they do.
We’re sending our thoughts out to everyone affected by this situation. If we can help with anything at all, just holler.
Be safe. Be strong.