Do you provide phone help or take orders over the phone?
Sadly, we do not—and there’s two reasons for that. The good news is, we’re always here to help over email at firstname.lastname@example.org
First, we’re a really small team and we sometimes help hundreds of customers in a given day. Phone calls take a lot of time, and if we offered that we’d only be able to help a few dozen customers in a day, which is no good. Secondly, because there’s just a few of us, if we were all helping customers you might have to wait on hold for 30 minutes or more, and nobody wants that.
Second, we don’t take orders over the phone for simple security reasons. Our website is fully encrypted and safe, no one here has access to any of your personal information. When you give out your info over the phone, that isn’t secure, and we want your information to be as safe as possible.