What is your return policy?

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Officially, our return policy lasts 45 days. If 45 days have gone by since your purchase, unfortunately, we may not be able to offer you a refund or exchange, but you should send us a note anyway as we might still be able to help: [email protected]

To be eligible for a return, you must return the entire item, including its original packaging.

To create a return label for domestic orders, enter your order number and zip code here: https://track.shipstation.com/f/r/b/kBdeLf8QSVSuTiWlsfmnow%3D%3D

For international orders, any return shipping charges are the responsibility of the purchaser (no $3 fee will be subtracted from international returns however). Simply ship the items you wish to return to Stringjoy, LLC, 1120 Elm Hill Pike STE 170, Nashville, TN, 37210.

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