Wherever you are, we’ve got you covered.
Orders placed through Stringjoy.com are eligible for FREE standard domestic shipping on orders over $20 USD (available to all US address including Alaska & Hawaii, US Territories & Military Addresses). Be sure to select the “Free Shipping” option at checkout if your order qualifies. Worldwide shipping is available for a low flat-rate of $4.95. All Stringjoy products are shipped directly from our factory in Nashville, TN, USA.
Typically, it takes up to 2 business days to process your order, regardless of the shipping option selected at checkout. In rare cases we experience extremely high demand and it may take up to 4 business days for your order to ship. We ship Monday through Friday, excluding weekends and holidays. We cannot guarantee Saturday delivery, even if your shipping is upgraded to express. Please allow up to 2 (or in rare cases, 4) business days for orders to process (for example, if you order on Monday, your order should ship out on Tuesday or Wednesday). You will receive a confirmation e-mail with the tracking link once your order ships. Please allow up to 48 hours to receive this shipping confirmation e-mail. Express shipping options and any other third-party fees are non-refundable. We cannot be held accountable for delays caused by the carrier.
Do note that if inaccurate or incomplete addresses are provided your order may be delayed. Please thoroughly review their shipping information prior to checking out to avoid any such delays.
Territories of the United States: For orders shipped to a territory of the United States, as well as for Hawaii and Alaska, please allow anywhere between 5-15 business days for your order to reach your destination.
P.O. Boxes: We do ship to P.O. Boxes via USPS mail services.
Military Addresses: We do ship to military addresses. We ship these orders via USPS to a military base who is then responsible for delivering the package to your final destination. For military orders, delivery times can range from 15-20 business days.
TRACKING YOUR ORDER
You will receive a confirmation e-mail once your order has been processed to the e-mail address provided at the time of checkout, which can take up to 48 hours. You will receive a second e-mail once your order has shipped, which will include your tracking number, which can be entered into Google to find tracking information. If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us. Please allow 1 – 4 days for the tracking information to show. In some rare case, the tracking information may not update but you will still receive your order. Please contact us after the estimated delivery time.
CARRIER PHONE NUMBERS
|COURIER||PHONE||HOW TO GET A HUMAN|
|USPS||1-800-275-8777||Press 0 , then 0, then press 5, then 5, then 2|
|UPS||1-800-742-5877||Press 0 at each prompt, ignoring messages|
INTERNATIONAL DUTIES, TAXES & FEES
International customers (outside of the United States) are responsible to pay any applicable inbound duties, taxes, and any other fees which your local Customs authority deems appropriate. These fees are paid to your local carrier or government and are not collected by Stringjoy, and thus cannot be refunded under any circumstances.
We ship international packages DDU (duties and taxes unpaid), meaning that these fees are not included in the price of the goods you purchase from our website. All applicable fees must be paid by the final recipient in order to receive the package. For information on these charges, please contact your country’s customs office or tax agent for respective charges and rates on a package coming outside of your country.
ESTIMATED DELIVERY TIME
Any estimated delivery window provided by Stringjoy or by the carrier is merely an estimate. No guarantee is made as to the delivery timeframe, and no refunds can be provided on the basis of delivery timeframes.
Domestic Orders: Please allow up to 10 business days before contacting us about the potential your package could be lost.
International Orders: Please allow up to 30 business days before contacting us about the potential your package could be lost.
It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. If incorrect information is entered, please contact [email protected] as soon as possible. We will do our best to make the change, however we cannot guarantee that we will be able to do so.
If it’s too late for our team to cancel your order, you can return your order to us once you’ve received it. Otherwise, we can wait to see if the package gets returned back to us. If it does get returned back to our factory, we can then ship it to the correct address.
If you upgraded your shipping beyond our Free Shipping options and your order was returned to us due to an incorrect address, you will not be reimbursed for the upgraded shipping fees.
RETURNS & EXCHANGES
By placing an order from Stringjoy, you are responsible for the cost to return any items to us should you choose to do so. Please see our Return & Exchange Policy for details.
MARKED DELIVERED BUT NOT RECEIVED
Nearly all of our shipments are shipped with tracking with delivery confirmation. If the tracking information confirms that your order has been delivered to your order address but you have not received your order, please contact the respective carrier at the numbers above in order to investigate this issue. We cannot be held accountable for packages where tracking information states the package has been delivered to your order address.
If you’ve experienced lost or stolen packages where you reside in the past, we encourage you to instead have your package delivered to a work address to ensure that you receive it.
USA STATE SALES TAXES
Stringjoy charges sales tax on orders shipped to the state of Tennessee at a rate of 9.25% of the total order value. These collected taxes are mandated by the local state governments and Stringjoy directly pays the amount we collect to the state of Tennessee.
COUNTRIES WE CANNOT SHIP TO
Unfortunately we cannot ship to the following countries (excluding AFO / DPO / FPO Military Mail): Afghanistan, Algeria, Angola, Belarus, Bosnia and Herzegovina, Burundi, Cote d’ivoire (Ivory Coast), Croatia, Cuba, Democratic Republic of the Congo, Iran, Iraq, Jordan, Liberia, Libya, Moldova, Montenegro, Myanmar (Burma), Nigeria, North Korea, Paraguay, Republic of the Congo, Russia, Serbia, Sierra Leone, Somalia, Sri Lanka, Sudan, Syria, Togo, Yemen and Zimbabwe.