We stand by our products, and we’re confident that they will always perform to your satisfaction. If that’s ever not the case, we’ve got your back.
In addition to our standard 90-Day Return Policy for unopened products, any products that are faulty or flawed in any way may be returned for a refund regardless of condition for up to one year after the date of purchase.
For full details on the return & exchange process, see our Return & Exchange Policy.
WHAT IF ONE STRING BREAKS OR HAS AN ISSUE?
If a single string breaks during installation or early in the life of the set—or if it just doesn’t seem to be working properly for some reason—email us and we’ll be glad to send along another single string at no charge (within the USA). Be sure to keep the other strings in your set, as we will only replace the broken string.
International Customers: We can throw a free single into your next order, or ship the single on it’s own if you cover the cost of shipping (usually $4.95).
WHAT IF I PICKED THE WRONG SET?
Just because a product is well-made doesn’t mean every gauge or alloy will resonate with every player. Heck, a suit might be made by Armani, but if it’s a size 46 and you wear a 38, it’s not going to look very good on you…
Our mission is to find the perfect set of strings for you. So if a set didn’t work great, email us and we’ll help you find the right one.
WHAT IF SOMETHING ELSE HAPPENS?
Whatever the case may be, when in doubt, just email us. We pride ourselves on taking great care of all our customers, so give us the chance and we’ll do our very best to make you happy.